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Implementation & Support

A structured rollout, run by our team.

We take you from your current spreadsheets to a live system in six steps, then support it under a plan that matches your size.

Process

Six steps to go-live.

  1. Step 1

    Discovery

    We map your properties, departments, asset categories, approval chains and reporting needs.

    What we need from you

    Your current asset list and an owner on each side.

  2. Step 2

    Data migration

    We import your existing register from Excel, then check tags, locations and opening values with you.

    What we need from you

    Spreadsheets in their current form.

  3. Step 3

    Configuration

    We set up your subdomain, properties, clusters, roles, workflows, depreciation profiles and label format.

    What we need from you

    Sign-off on roles and approval limits.

  4. Step 4

    Training

    Role-based sessions for asset officers, engineering, finance and approvers.

    What we need from you

    Time from each team.

  5. Step 5

    Go-live

    Labels printed and applied, an opening count completed and the first depreciation run reviewed with finance.

    What we need from you

    A go-live date and an opening count.

  6. Step 6

    Ongoing support

    Help desk access and product updates, under the support tier you choose.

    What we need from you

    A named administrator.

Support

Support plans.

Two plans, with the terms confirmed in your agreement.

Standard

For single properties and smaller teams.

Support hours
Set in your agreement
Channels
Email
First response, critical issue
Set in your agreement
First response, other issues
Set in your agreement

Premium

For hotel groups and multi-site organisations.

Support hours
Set in your agreement
Channels
Email
First response, critical issue
Set in your agreement
First response, other issues
Set in your agreement

Plan your rollout with us.

Tell us how many properties you have and how you track assets today. We’ll propose a rollout plan.